This position is an intermediate level role, that supports the organization at the division level. Reporting to the Division Manager, the position will be responsible for overseeing the planning, scheduling, dispatching and supervision of the staff and resources of a small geographically remote office/specific worksite to meet the of customer service requests. The role involves ensuring all logistics issues from the initial work request to the closing of the work order are performed efficiently, and ensures the accuracy of customer invoicing, employee compensation and resource utilization. The position looks for opportunities to convey Company’s vision to be a trusted partner by reducing the client’s overall cost to operate and improve customer satisfaction.

Oversee the effective deployment of staff and resources in support of timely and effective customer service by:

• Responding to verbal and electronic service requests;
• Completing work orders that accurately document customer requirements;
• Balancing the work demands and customer needs to efficiently plan and schedule employee work assignments;
• Ensuring employees possess the skills and expertise needed to perform the available work;
• Selecting individuals for specific training and development opportunities to improve functional utilization;
• Ensuring employees are provided with all necessary tools and equipment to perform the work;
• Providing employees with clear communications/information regarding their work assignments;
• Tracking service/work orders, reviewing DTR’s and ensuring invoices appropriately capture costs;
• Ensuring collective agreement provisions are consistently applied in the employee/client interaction.

Identify opportunities to increase Company’s breadth of services by:

• Developing and maintaining productive and effective relationships with customers;
• Improving customer communication to understand customer business cycle and needs;
• Assisting clients by clarifying necessary resource requirements to meet service requests,
• Effectively and quickly managing issues/conflicts/ priorities related to the planning, scheduling and dispatching of staff and equipment/resources to support a smooth work flow;
• Fully understanding customer requirements by communicating with them on a regular, ongoing basis to address any questions or concerns and to discuss their upcoming needs and to identify new business opportunities. Assisting with departmental budgets and capital planning;
• Ensuring invoices and payroll documentation are correct in order to invoice customer accurately and in a timely manner.

Supervise technical and support staff to ensure effective performance by:

• Ensuring an adequate pipeline of appropriately qualified employees to meet the local work demands;
• Scheduling safety, radiation safety, site pre-screening tests and other required training to maintain a skilled and knowledgeable local workforce;
• Working closely with staff to build staff satisfaction and engagement and reduce employee turnover;
• Conducting performance discussions when unsatisfactory conduct occurs, and performance reviews annually;
• Reporting unusual events or operational challenges to local Manager.

Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES: 

• Nuclear Security Clearance and Nuclear Site Experience an asset
• Company’s range of technical services and variety of service lines provided in order to appropriately deploy resources;
• An understanding of clients’ technical needs to effectively fulfill service requirements;
• Knowledge of equipment needed to perform specific tests and inspections;
• Knowledge of the applicable collective agreements to ensure compliance with terms and conditions.
• Effective supervisory skills;
• Solid interpersonal and communication skills to effectively manage a broad range of internal and external contacts;
• Proficiency in use of Microsoft Outlook, Word, and Excel;
• Excellent problem solving and conflict resolution skills to manage difficult customer interactions;
• Strong organizational and prioritization skills.
• Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Company Safety and Quality Management Systems, policies and procedures.

EDUCATION:

• The position requires a minimum of 4 years’ of industry-specific experience
• A post-secondary diploma/degree in a related field is preferred.
• Supervisory experience is required.

Acuren
The strength of Acuren lies in its outstanding people. As a rapidly growing, intensely innovative, international privately held company, the opportunities to pursue challenging and diverse career development paths are vast.

Complemented by an attractive and comprehensive total compensation package, including paid time off, employer paid benefits, RRSP + Company match, tuition grants, discounted fitness memberships and insurance offerings, employee assistance programs and more! At Acuren we commit to the principles of a respectful workplace and offer tremendous opportunities to those who wish to succeed.

Join our team at Acuren and embark on a rewarding journey where you will contribute to the company's growth and success while advancing your career. Apply now to be part of our dedicated team of professionals.

ers career growth and encourages continued education and training. Employees will benefit from the partnership with the CLAC Union. BakosNDT is the first non-destructive testing company to be organized through CLAC. We are excited about this partnership and the benefits and opportunities it will bring to our employees and our clients. We offer competitive wages, benefits, and retirement savings through the CLAC Agreement. We are committed to providing a respectful and safe work environment for all.

• Office environment with limited physical effort, continuous mental effort, and frequent complex requests for assistance.
• Extended periods of sitting at a desk while working on a computer.
• Regular use of hands and fingers for typing, data entry, and other computer related tasks.
• Occasional lifting and carrying of files or documents.
• Visual acuity for reading and analyzing numerical data on screens and documents.
• Concentration and attention to detail for extended periods to ensure accuracy in billing and revenue calculations.
• Effective communication skills to interact with team members, clients, and vendors.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Occasional standing or walking for meetings or office tasks outside of desk work.

Acuren Bio
As an organization, our strength comes from the ability to embody our core values - People First, Integrity Always, Pride In Our Work, and Growth Together. None of these values is more important than People First, and we are honored that our people decided the company is worthy of being included in the Forbes 2025 List of Canada's Best Employers.

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 5,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality, and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.

Please note we will consider accessibility accommodations to applicants upon request.